In all big businesses, behind the front-end business doings lies a complex web of software and hardware that enables them to function the way they do. Unfortunately, many business owners do not recognize the need to invest in a professional IT support service which will oversee the proper functioning of their computers and everything that’s going on in the software. And why should they when the computer wizard working in the department of accounting can format the PCs for free? Well, it is this approach to the problem that creates further complications and potential for more serious problems to arise.
Hiring a reliable IT support service can ensure that all potential technological complications will be dealt promptly and without serious consequences. Moreover, outsourcing IT support rather than leaving this matter in the hands of the employees who are not professionals in the field, enables them to focus on their primary tasks and not waste time and effort on solving tech-related problems for which they don’t have the expertise. And if your business also heavily depends on technology, do yourself a favour – do your research and keep in mind the following tips when choosing and IT support business.
Look for the Right Credentials
Hiring a good IT support business does not mean simply picking the first name that appears on your Google search. It’s like choosing a general practitioner that will treat all your tech ailments. Making a wrong choice can result in complications that could have an enormous negative impact on your business. When interested in hiring the services of a certain IT company, the first thing you should check is whether it has a certified diploma. Anyone can claim they are the best in what they do, but do they have the right credentials to prove it? Ask about certifications that matter like MCTS (Microsoft Certified Technology Specialist) or MCITP (Microsoft Certified IT Professional). For your network needs check for CompTIA Network + or A+ accreditation. And if the computers in your company are Mac, an Apple Certified Support Professional is what you should be on the look out for.
Choose a Service that’s Available 24/7
Most IT support companies offer time-bound support. However, for many businesses the working time does not stop at 5 PM, many have different working hours and also work during night time. So make sure the IT company you choose will be able to help you out in case of a malfunction pretty much in any part of the day.
Know Your Software Needs
Look for an IT support company that has an experience in working with the same kind of software you use. Today there are countless of software solutions for different businesses like medical, legal or accounting and most of them are very different from each other. It’s important to find an IT support provider that is specialised in the software you work with in order to be able to further tailor IT solutions according to your needs.
A Complete Disaster Back-up Kit
Not having a reliable data back-up and disaster recovery solution can seriously damage a business. And believe me, you don’t want to learn the hard way by having all your precious documents and projects irreversibly destroyed. A good IT support service should be specialised in all the techniques that can help a business get back on track, such as external and internal drive recovery, data recovery on Mac’s, server data recovery, RAID data recovery and data recovery from a physically damaged disk. A service offering all of these options can make sure all your files are safely stored on a cloud and won’t be affected by fires, floods or other physical damages.